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Contact Raycon Customer Service

How to Reach a Person at Raycon

Verified Contact Information

Customer Service Number:

  • 1-212-655-7629
Call customer service
Send Message

Customer Service:

  • 1-646-844-0350
    Returns Issues

Raycon Emails:

Business Customer Service
Partnerships
Legal
Media
Opt-out of Marketing Emails
Sales/ Reservations
support@rayconglobal.com

Raycon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Raycon Phone Number
1 (212) 655-7629
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Raycon Email Address
b2b@rayconglobal.com
Raycon Live Agent Availability
21% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Raycon?

Most Popular Number:

(212) 655-7629
Total calls: 3 040 Issues resolved: 28 Last call: May 14, 2026

Raycon is an electronics company offering a wide range of technology-based products. People with inquiries about their products, shipping, returns, and warranty issues can call Raycon customer service at 1-212-655-7629 for help. This number is also available to discuss problems related to deals, gifting, gift cards, and third-party sellers. To contact Raycon support for return issues, 1-646-844-0350 is the helpline. People with general issues and concerns can use these numbers as a means of contact to ensure efficient response and immediate assistance.

Individuals with any additional questions related to the company's specific products, like the Raycon headphones, can use the email address support@rayconglobal.com for assistance from the support team. To contact the business customer service, b2b@rayconglobal.com is the email address. Those with legal inquiries can consult the relevant department using the email legal@rayconglobal.com. Customers seeking to discuss an issue with the media agent can email unsubscribe@rayconglobal.com between office hours. This address is specifically available to opt out of marketing emails.

Raycon customer service handles individual issues and concerns from Monday to Friday between 9:00 AM and 6:00 PM EST. For efficient assistance, it is best to contact them during these hours. People who want to express their queries and issues after business hours can send a message email for the Raycon support team to respond when active.

The company has an official website, rayconglobal.com, that individuals can use as a means of contact. To connect with customer care via the website, click Login on the homepage. After accessing your registered account, you can click Support to express any specific issues and concerns to Raycon customer service. For general queries, individuals can also click on FAQs and browse the information about common customer concerns. That would aid in resolving their issues through self-help.
Using the company website or email addresses as a means of contact is a reliable option. However, they are not ideal for sharing sensitive issues or concerns due to the risk of privacy breaches. For critical matters, customers can visit the Raycon company headquarters at 1115 Broadway, Suite 12, New York, New York 10010, United States, to meet the company agent. The address, 13980 Central Ave., Chino, CA 91710, is specified for issues and queries related to returns.

PissedConsumer Club

Contact Information

Raycon Website:

Raycon Help Center:

Corporate Office Address:

Raycon Inc.
1115 Broadway, Suite 12
New York, New York 10010
United States

Other Info (opening hours):

Support Hours:

Monday - Friday: 9:00am - 6:00pm (EST)


Returns Address:

13980 Central Ave.

Chino, CA 91710

More contact details

Summary of Raycon Customer Service Calls

3.5K TOTAL
CALLS
01:19 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Raycon?

Product/ Service Question:

  • “Technical support”
  • “Broken Earbud”
  • “I just bought t devices one everyday classic and fitness open earbuds and the classic not working”

Shipping and Delivery Question:

  • “Why haven’t you send my package I paid for two days shipping and it's been 3 day the you created a shipping label and the post office haven’t received anything from you”
  • “Where is my exchanged earbuds that were broken.”
  • “Haven't received my package”

Return/ Replace Question:

  • “Return issue”
  • “Exchange”
  • “Return”

Payments and Charges Question:

  • “Unauthorized purchase”
  • “Mis charge”
  • “Raymon Firness earbuds not charging”

Request for Information Question:

  • “Question on Essential open earbuds”
  • “Question about ear buds warranty”
  • “Need assistance”

Refund Question:

  • “Refund not received”
  • “Refund”
  • “Refund issues”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Noise cancellation”
  • “Canceled order”

Account Question:

  • “Sound profiles and pairing”
  • “Because nobody answered my email”
  • “Tried to put in order Saturday and Sunday. Price for magic spin cables type C was $5.99. You blocked my purchase and now price in same sale is $14.99. Also suppose to be free shipping in USA but you’re trying to charge $5.00 now. Want to discuss”

Staff Question:

  • “Not getting any answers from customer service already donated the items I purchased”
  • “Customer Service”
  • “Bad customer service”

Cards Question:

  • “Pay with “gift card “”
  • “Trying to figure out when my card is not working on your website”
  • “Asking about egift card”

Website/ Application Question:

  • “Cant get your website to give me a return address”
  • “Your ad websites are malfunctioning”
  • “They put through an order for the stuff I had in the cart before I closed out the site without my approval !!”

Employment Question:

  • “Job purpose”

Other Question:

  • “Rt ear bud OTS”
  • “Volume”
  • “Stolen Raycon”

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Frequently Asked Questions

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