Contact Raycon Customer Service
Raycon Phone Numbers and Emails
Customer Service Number:
-
(212) 655-7629
Customer Service:
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(646) 844-0350Returns Issues
Raycon Emails:
How to Contact Raycon?
Most Popular Number:
| Total calls: 2 041 | Issues resolved: 17 | Last call: Jun 20, 2025 |
Raycon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Raycon Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Raycon is 2126557629. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 24% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Raycon may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Raycon Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Raycon is 2126557629. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 24% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Raycon may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Raycon mainly because of product/ service, return/ replace, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel unsatisfied after talking to customer service representatives.
The best email to contact Raycon is b2b@rayconglobal.com. 70% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Raycon Website:
Raycon Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Friday: 9:00am - 6:00pm (EST)
Returns Address:
13980 Central Ave.
Chino, CA 91710
Raycon Customer Service Reviews
You have no one to speak with they have to take all these pics and videos just to tell you you need more im over it they can keep they warranty and money
I ordered two devices and one was faulty. They say their products are guaranteed but it seems impossible to return them because your ability to reach anyone is not good.
No phone availability and the email gets you to part one but no further.
I need to have an easy return. I really like the product but not the promised service
How Good is Raycon's Customer Service?
Summary of Raycon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Raycon?
Product/ Service Question:
- “Cracked at both hinges”
- “Did get product are my Refund have heard nothing”
- “Warranty claim follow up”
Shipping and Delivery Question:
- “My package wasn't delivered”
- “Recent order delivered is not right”
- “EarPods not received”
Return/ Replace Question:
- “Need return label”
- “Return problem”
- “Need to return/exchange the 3 cables I ordered as not correct for iPhone 12”
Payments and Charges Question:
- “Ordered the wrong kind of charger”
- “Wrong cable for charging phone. Neither end of the 3 I purchased fits into phone or charger socket.”
- “Received bad charging cable”
Request for Information Question:
- “I need help”
- “How to charge headphones no charging cord”
- “Help with return”
Refund Question:
- “Refund”
- “Refund not issue. Delivered on 5/15/25 to you.”
- “Refund not issued”
Activation/ Cancellation Question:
- “Unwanted cancelation”
- “Cancel order”
- “For some reason my order was canceled!”
Account Question:
- “They took the money from my account and then canceled my order. I can’t reorder bc now I don’t have the funds”
- “Headphone was sent back to Raycon company because they could not verify my address”
- “Trying to to recover my tracks info”
Staff Question:
- “Customer Service”
- “Bad customer service”
- “Service gone wrong”
Website/ Application Question:
- “They put through an order for the stuff I had in the cart before I closed out the site without my approval !!”
- “They ordered stuff from the cart from my Raycon site without my approval !!”
- “The items that were left in my cart when I closed out the site was ordered without my approval !!”
Cards Question:
- “I received a message wanting my card number to pay customs fees. I don't trust this”
- “My card is being declined at purchase. My card company says it may be being declined for security reasons.”
- “Trying to pay for two pairs of fitness earbuds can not enter card payment”
Employment Question:
- “Job purpose”
Other Question:
- “Misunderstanding in ordering”
- “Left ear bud”
- “Earbuds duh”
Compare Raycon Customer Service To
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