Raycon
Raycon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raycon has a 1.8 star rating from 341 reviews; 8% would recommend. Consumers are mostly dissatisfied and 78% say Raycon should improve its customer service.
Key Takeaways for Future Customers
- Raycon reviews show frequent customer complaints about refunds and exchanges.
- Expect shipping and delivery issues requiring follow-up.
- Persistent email attempts and documentation often needed to resolve problems.
Negative Feedback / Risk Areas
- Widespread reports of poor or no customer service and unanswered phones.
- Delayed or missing refunds and refund processing problems.
- Order fulfillment, wrong delivery, and return handling complaints.
Positive Feedback
Many reviewers note good earbuds, solid bass, and some successful replacements.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raycon has a 1.8 star rating from 341 reviews; 8% would recommend. Consumers are mostly dissatisfied and 78% say Raycon should improve its customer service.
Key Takeaways for Future Customers
- Raycon reviews show frequent customer complaints about refunds and exchanges.
- Expect shipping and delivery issues requiring follow-up.
- Persistent email attempts and documentation often needed to resolve problems.
Negative Feedback / Risk Areas
- Widespread reports of poor or no customer service and unanswered phones.
- Delayed or missing refunds and refund processing problems.
- Order fulfillment, wrong delivery, and return handling complaints.
Positive Feedback
Many reviewers note good earbuds, solid bass, and some successful replacements.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Question on Essential open earbuds
- - Two Reykon earbuds; one set won't hold a charge or work.
- - Bought via Amazon; returns not possible; seeking replacement.
Dissatisfied, disappointed. Still not pissed but I want an exchange for the one that doesn’t work.
Purchased two. One set for a birthday present for the month of April the other set for a birthday in June one that does not work.
I purchased through Amazon on haul. I was told I could not return them to Amazon. I love the Reykon earbuds. I have been using them for about six or seven years.
I still have the set that does not work.
They dont hold a charge as soon as you open the container, the light goes to orange I have charged them fully and the same thing happens. I would like to get them replaced, please and thank you.
User's recommendation: My recommendation would be to check the product as soon as you get it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Company STEALS from Customer
- - Express shipping paid; order arrived late.
- - Restock fee charged; only half refund issued.
- - Poor service; refund delayed and partly shipped.
Reported to BBB. Have complained to them endlessly. Waiting.
The company hits me with a restock fee and neglects to refund two of the items as they listed them separately and only refunded half the order, even though the full refund was listed separately at the bottom. Requested a refund repeatedly over the course of two weeks, past the delivery date. They offered a refund and the next day shipped a portion of the original order instead of refunding my order. Their customer service offers lip service only, with confusing and outright lies regarding even the return process, going so far as to edit an email chain so it will look as though I did not request a refund.
I hope they know that the road they are on leads straight to *** Still out $40. Recommend Technics instead. Arrived in three days and gave a free case for the product, superior quality. Raycon has an F rating with BBB.
They think they got away with it. They did not get away with anything. Their CEO wants to expand.
Maybe he should try a different country. Apparently, he has never heard of Budweiser and what customer sentiment in America can do to a product.
- It is all smoke and mirrors
- Cheap products
- And values
- Customer service lacks basic ethics
Preferred solution: Full refund
User's recommendation: Avoid, run away! Buy Technics instead, top notch everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Resolved: Will not email me back
I have been trying to get a credit on some bone conduction earbuds that I returned. I have proof they were delivered, but I haven't got a credit, and so I emailed about four times, and no one will email me back.
Please email me or call me. My email is keith1967.kc@***.com, phone #503-812-****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken Earbud
I mailed $ for replacement. Received replacement and the earbud broke again in the same spot.
Help, please.
I would like to change the design/product now. This one doesn't work for me.
- Lightweight
- Over the ear earbuds break really easy
Preferred solution: A replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order # 436****
- - The order was delivered to the wrong address, as shown in a photo.
- - They want it resent to 2230 Vista Palm Dr., Edgewater, FL 32141.
Have not received my order that somehow got delivered to the wrong address. I contacted where it was delivered, the apartment office, and they found nothing, but there are other people living there now, and supposedly they didn't get it either.
I just want one sent to the right address, which is 2230 Vista Palm Dr., Edgewater, FL 32141.
My phone number is (386) 314-****. The photo I sent below shows it went to the wrong address.
- Are very reasonably priced
- Have great products
- No problems
Preferred solution: Deliver product or service ordered
User's recommendation: Great business and products have used them for several things and this is the first issue I have had that I can remember.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fabens, Texas
Refund issues
- - Ordered headphones on Jan 31, returned Feb 8.
- - Return confirmed; no $80 refund after 23 days.
- - Emails: first address invalid; others unanswered.
I ordered some headphones on January 31 but later returned them on February 8. I got a return confirmation email a couple of days later, and since then, I have not received my $80 refund.
They ask for 5-9 business days for the money to process, but I've given them 23 business days to no avail. I tried contacting them via email, but the first email I tried is apparently tied to nothing, and the second and third emails went unanswered.
- Cheaper price compared to competetors
- Terrible customer support
Preferred solution: Full refund
User's recommendation: Make sure you’re gonna use the headphones or try reselling locally since these guys won’t give your monsy back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost oackage
- - Package lost; no response from Raycon Global.
- - Three emails unanswered.
- - Paid $45 for nothing.
- - Document shows it went to the wrong address.
My package is lost and I can get no response from Raycon Global, and I am really getting pissed off. I have sent 3 emails with no answer and also paid $45 for no reason to just answer.
I want my product I paid for!
The document below proves it went to the wrong address. My address is 2230 Vista Palm Dr, Edgewater, FL 32141.
- Great products
- Problems with customer service and delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Hope they don’t lose your package!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Resolved: *** poor customer service. Paid for next day air, and my package has been held up halfway across the states due to a "hazardous material irregularity" for five days.
Company fixed the issue and I have been provided with product replacement. Since I had purchased shipping protection, I was offered a replacement order free of charge.
If you order directly from Raycon's website and run into shipping issues, it may take upwards of a week for them to respond to emails with an AI generated response.
Some with their shipping insurer. I'm still awaiting a refund for my next day air charge, though.
Paid for next day air, package held at a UPS location due to a hazardous material irregularity for five days, no response to any of the emails I've sent to Raycon, customer service number went straight to voicemail. They really put the Con in Raycon. As someone who works in the order fulfillment industry, this is absolutely pathetic and should be unacceptable to any online retail store
Preferred solution: A shipping refund and an apology.
User's recommendation: Buy their product locally if you can.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
I would give this company a ZERO.
- - They would rate the company zero.
- - Customer service costs $45 to talk.
- - The little sound buffers aren't sold on the website.
- - This will go on Yelp.
I would give this company a ZERO. To get customer service you have to pay $45 to talk to them.
I tried to order the little sound buffers. They don't sell them on the website.
I was told that I had to pay $45 for customer service. This will go on Yelp.
User's recommendation: Don't buy these earbuds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rossford, Ohio
Resolved: I have not received them. I have called everything you guys possibly have emails. Different helps things. Even the phone number left a message to your website. Nobody's returning. It says on there whe
- - Raycon earbuds work, but order 440**** isn’t being mailed.
- - Address on file is 1121 Shreyer Road, Rosford, OH 43460; receipt shows an old phone number.
Company fixed the issue and I have been provided with settlement agreement. They asked me if I want a refund or send me any other pair of earbuds, so I just got the email today, so we'll see what happens.They sounded pretty sincere.
If you purchase a pair of earbuds or a matter of fact, if you purchase anything online, always keep the product number or the invoice number, then usually at the end of your receipt. Bobby customer service, just click on it.And tell him what you did, and make sure you put your full name and your product number.nI got hold of him.
I was a drummer, so I got drownded out. I would tape him in my head because I'd sweat and they'd fall out, I lost him and I just bought a new pair, I paid farm, but somehow they won't get mailed for some reason. I tried everything. I called everything possible to raycon.
The order number is 440****. If you could possibly get these mailed off to me, I'd give you a 10 star rating, but\n Somehow, they got lost. My address 1121 shreyer road rosford, OH 43460. I appreciate it.
I'm trying everything I possibly can to get these. They work. Great, but I don't know why they won't send them. I did notice on the receipt.
It said the shipping number was my real number. My house number was not my phone number. That was my old phone number.
So I tried to change it, it wouldn't change, but in the settings. My real number is there for you guys couldn't tell you\n Thank you.
Dayton, Ohio
My new Raycons quality is not that great I sound like a robot when I’m using them.
Nothing has been done to rectify the situation. This is my second pair I loved my first pair of Raycons. But this time around I am very dissatisfied.
Salt Lake City, Utah
Praise!
I got the earbuds for Christmas. The left speaker caved & went dead! So far Raycon has been great about replacing them!
User's recommendation: Just be nice to the people who are helping you! The results will be much better!
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Verified ReviewerRefund not received
- - Paid $30 for expedited shipping; UPS delay prevented delivery before my trip, and a May 1 refund in 3–5 days has not arrived by May 9.
I paid $30 for expedited shipping of headphones I needed for a trip. UPS delayed the shipment, and the product would not have been delivered before I left.
I have been in contact with your support email. They said I would get a refund on May 1st and that it should take 3-5 business days.
It is now the 9th, and I haven't received any refund. Where is it?
- Customer service is horrible
User's recommendation: Don’t expect them to keep their email word. I swear I was communicating with a bot!!!
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Verified Reviewer |
Friendswood, Texas
Stolen Raycon
- - Raycon earbuds were stolen; I want to know how the warranty works, if a replacement is possible, and I don't want to buy new.
My earbuds raycons were stolen and now I don't know what to do or how that warranty works or if I can get a replacement on those earbuds because I don't want to have to buy new ones I just want a replacement for how that warranty works or just a replacement for those earbuds that had one stolen like I said I don't want to have to buy new ones after the ones I had gotten or stolen by somebody I don't know who I know they were just stolen and I had lost them
Preferred solution: I'm just looking to get a replacement on the stolen earbuds
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Verified Reviewer |
Noblesville, Indiana
Shipping issues
- - Shipping address reverted to an old address; I need a replacement shipment.
- - No response after emails and voicemail left for Raycon.
I would usually give this company five stars, but I placed an order a few days ago, making sure the shipping information was correct. In fact, I had my adult child double-check to make sure that the billing address and the shipping address were correct and in the appropriate place.
Somehow, Raycon's system reverted back to my former shipping address that was sold over seven months ago. I've emailed Raycon twice at the email address they provide on their website and called once. I had to leave a voicemail because no human answered the phone. I've heard nothing from Raycon.
I am disabled and need specific earbuds. I saved a long time to replace the old ones I had from them which I was very happy with, but need a new pair. In fact, my son had been using Raycon earbuds for several years. He was so happy with them that I ordered earbuds for myself and my three adult children as gifts with a total well over $300, and that was with a discount code.
So, Raycon, if you are reading this, please replace my shipment as soon as possible. You can find the information in one of two emails you received or in a voicemail that I left you since you won't have a live person answer the phone.
- Extremely comfortable
- Sound quality is great
- Battery life
Preferred solution: I would like my order replaced in full and sent expeditiously. I paid for shipping insurance.
User's recommendation: Triple check you info, screenshot it before you send and get shipping insurance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- - Checkout popup added a second pair; order processed for two instead of one.
- - No customer service contact; emails ignored; refund status unclear.
I don’t have any advice for others facing a similar issue because there’s been no resolution to my issue as of yet.
it is now January 25,2025 and I STILL HAVE HEARD NOTHING BACK FROM RAYCON REGARDING MY REFUND!!!! even after this website informed me that rayco had read my complaint on here RAYCON HAS NOT ONCE RESPONDED TO ME!!!
it have been about 2 1/2 months! i am on a fixed budget and so the negligence by raycon PLUS my bank having charged me overdraft fees has caused me enormous financial distress and continues to do so… i am now gathering all the necessary evidence necessary to file a claim against them.
I just forgot to add that while I was following through the website’s return process questionnaire there’s no option to click at all that was even remotely applicable to my reason for for returning the unopened merchandise and requesting a full refund! so the only choice i had to choose that had a field where i could actually explain my situation was to click the “defective” option, even though it wasn’t defective— it’s just ridiculous.
This company has no ethics whatsoever and does not know how to treat their paying consumers properly. It’s horrid and they should be ashamed of themselves.
but found out real quick how shady and unprofessional their company is they provide no real recourse for customers who have issues with their orders!! they have no customer service line that connects to a real person (unless you choose the option to buy more of their products!). so I emailed them and emailed them again and again multiple times. its almost christmas and i STILL have had ZERO response, and this began the date i placed my order at the beginning of november.
after many emails sent with no reply, I tried messaging with their Chatbot who stated that there was nothing they could do until i received my order. then i needed to the start the return process and return the extra set unopened to them. i had to wait 11 days for the order to arrive and then I instantly sent one pair back. There site shows they received them around december 5th, but yet their is no update about me getting my refund.
they have NEVER responded to ANY of my many emails. and currently when i try to log into my account, it says my password is wrong and they have emailed me a link. BUT after i clicked resend link at least 5 times I NEVER RECEIVED A LINK! STILL HAVENT!!!
This is extremely frustrating!
for a company that charges top dollar for their products youd think they would be reputable and provide assistance for their paying customers that have problems with ordering their top dollar products; plus they wouldnt use deceptive marketing tactics (i.e. the deceptive pop-ups that came up during checkout that offered me discounts on what i assumed was the pair of earbuds i was buying, but ended up adding an additional pair to my purchase.)How can a company that is so extremely unprofessional like this one even be in business? they NEVER respond to emails from customers, they have no fricking phone number to get a hold of a human CSR to help customers with refunds or to provide any other sort of customer related services!
its really disgusting and they should be help accountable for the financial damage it has and continues to cause me. I will NEVER purchase from them again,
- Quality product
- Never help
- No refund assistance
- Extremely long refunding time
Preferred solution: Full refund
User's recommendation: I would strongly suggest nobody else purchases from them.
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The more important issue is not the delayed refund, but having less than $90 in your account and tying up $45 for ear buds online to begin with.
Delayed? i honestly have no idea if i will EVER see any refund.
For the past 2 days, I have not been receiving any codes from Garena Free Fire on my old Gmail account, which I previously used for my game account. By mistake, my Gmail account was unsubscribed or disconnected from Free Fire, and since then I have not been able to re-subscribe or bind it.
My Free Fire UID is 169925**** and my in-game name is 〆ATIK. The Gmail address I used to bind this account is: atikbro66@***.com.
I would like to continue using this old Gmail with my Free Fire account, but I am not receiving any verification or binding code in this email and I am unable to reconnect it. I request your help in reconnecting or re-subscribing my old Gmail account (atikbro66@***.com) with my Free Fire account with UID 169925****
hello ATIK B Pxb, i am unclear as to what your referring to or requesting. did you accidentally comment on my review? cuz it doesn’t seem to apply whatsoever to my review of Raycon.